Service of documents on owners
Under the Condominium Property Act, a corporation has several ways to serve documents (such as written notices or requests) on owners, including:
- Personal service on the owner. Service is effective on the date the acknowledgment of receipt is signed.
- Ordinary mail or recorded mail to the owner’s address. Service is effective 7 days after the date in which the document is sent.
- Electronic means to an electronic address as provided by the owner (e.g., e-mail). Service is effective 24 hours after the document is sent.
Condo boards should communicate regularly with unit owners. Lack of communication and disregard of owner concerns often leads to disputes in condominiums. It is always a good idea to build a relationship with condominium owners and a sense of community through ongoing communication of condominium bylaws, rules, and expectations for living together. Here are some tips for improving communication:
- Address concerns promptly.
- Provide copies of minutes to owners so that they have a good understanding of what’s happening.
- Allow unit owners to attend and observe board meetings.
- Consult with owners at the annual general meeting (AGM) and encourage them to communicate with each other.
- Provide an information package to new owners.
- In preparation for AGM’s, communicate the meeting details (time and place) to owners. Also remind owners why they should attend, as well as provide an agenda. You can also provide a post-AGM summary.
- Remind owners of rules and responsibilities on a regular basis.
- Create a condominium community using newsletters (monthly, quarterly), e-mails, events, or a website. By enabling people to come together as a community, it can help increase owner responsibility and accountability for the property.
Last updated: February 2018