Condo boards should communicate regularly with unit owners. Lack of communication and disregard of owners’s concerns often leads to disputes in condominiums. It is always a good idea to build a relationship with condominium owners and a sense of community through ongoing communication of condominium bylaws, rules, and expectations for living together. Here are some tips for improving communication:
- Address concerns promptly.
- Provide copies of minutes to owners so that they have a good understanding of what’s happening.
- Allow unit owners to attend and observe board meetings.
- Consult with owners at the annual general meeting (AGM) and encourage them to communicate with each other.
- Provide an information package to new owners.
- In preparation for AGM’s, communicate the meeting details (time and place) to owners. Also remind owners why they should attend, as well as provide an agenda. You can also provide a post-AGM summary.
- Remind owners of rules and responsibilities on a regular basis.
- Create a condominium community using newsletters (monthly, quarterly), e-mails, events, or a website. By enabling people to come together as a community, it can help increase owner responsibility and accountability for the property.
Last updated: September 2016